Question 1

Which payroll providers do you support?

Accepted Answer

We integrate directly with the majority of popular payroll providers, including Gusto, Justworks, Zenefits, Quickbooks, via direct login using your username and password. Some payroll providers (ADP, Patriot, Paycom, etc.) are easy to set up but require a bit of manual intervention from us. Any others typically work with payroll files, which we can provide

Question 2

How often will Thatch bill me?

Accepted Answer

Thatch bills you once a month, on the 1st of each month.

Question 3

How is my total invoice amount calculated?

Accepted Answer

At the beginning of each month, Thatch looks back at the previous month’s transactions for your employees. Those transactions are added up, and you are invoiced for the total of the transaction amounts.Your total bill includes the healthcare budget you have set for your team, along with any additional spend your employee may have made (if enabled).If your employee spends more than their allowance, Thatch fronts the funds, bills the employer, and the amount is deducted from the employee’s future paycheck.

Question 4

What if my employees have spent more than their Thatch allowance? How will I recoup funds from my employees?

Accepted Answer

You will always be billed for the full amount your employees spend on Thatch, including any amounts over their allowances. However, you will recoup any amount employees have spent over their Thatch allowance through payroll deductions.

Question 5

How often does Thatch run payroll?

Accepted Answer

Thatch runs payroll once a month on the 1st of each month.

Question 6

How does Thatch calculate payroll deduction amounts?

Accepted Answer

At the beginning of each month, Thatch gathers each employee’s previous month spend, and determines how much of it was covered by their Thatch allowance. Any remaining amount results in a payroll deduction so you can recoup employee overspend.

Question 7

How will Thatch create deductions for my employees?

Accepted Answer

Thatch deductions are only deducted once a month. They are not recurring or split across multiple pay statements, as the deduction amounts reflects each employee’s monthly spend over their Thatch allowance.Automated: Thatch automatically manages your payroll deductions, setting up a one-time deduction for one pay statement each month.Manual (Payroll File): Thatch will generate a file listing each employee’s total overage amounts. The amounts represent the total employee overages, so they can be applied to one pay statement per month, or the amounts can be divided over two or more pay statements.

Question 8

What kinds of payroll deductions does Thatch support?

Accepted Answer

Pre-tax medical (Section 125): These pre-tax deductions can be used to deduct employee spend toward medical premiums. Their pre-tax nature saves you and your employees money.Post-tax: Post-tax deductions are used for miscellaneous medical spend, and certain medical premium spend that is not eligible for pre-tax deduction.

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