Thatch Privacy Policy

At Thatch, we take your privacy seriously. Please read this Privacy Policy to learn how we treat your personal data. By using or accessing our Services in any manner, you acknowledge that you accept the practices and policies outlined below, and you hereby consent that we will collect, use and share your information as described in this Privacy Policy.

Remember that your use of Thatch’s Services is at all times subject to our Platform Agreement, which incorporates this Privacy Policy. Any terms we use in this Policy without defining them have the definitions given to them in the Terms of Use.

Depending on how you use the Services, we may ask you to sign an Informed Consent form that describes certain aspects of the Services and asks for your consent to process your information as part of those Services. Please review our section on Genetic Data to better understand our practices with respect to genetic data. To the extent that there is a conflict between this Privacy Policy and an Informed Consent form that you have signed, the Informed Consent form will control.

Privacy Policy Table of Contents

What this Privacy Policy Covers

This Privacy Policy covers how we treat Personal Data that we gather when you access or use our Services. “Personal Data” means any information that identifies or relates to a particular individual and also includes information referred to as “personally identifiable information” or “personal information” under applicable data privacy laws, rules or regulations. This Privacy Policy does not cover the practices of companies we don’t own or control or people we don’t manage.

Categories of Personal Data We Collect

This chart details the categories of Personal Data that we collect and have collected over the past 12 months:

Category of personal dataExamples of Personal Data We CollectCategories of Third Parties With Whom We Share this Personal Data
Profile or Contact DataFirst and last name
Phone number
Mailing address
Unique identifiers such as username and passwords
Service Providers
Advertising Partners
Analytics Partners
Parties You Authorize, Access or Authenticate
Online IdentifiersUnique identifiers such as username and password to the Thatch ServicesService Providers
Parties You Authorize, Access or Authenticate
Device/IP DataIP address
Device ID
Domain server
Type of device/operating system/browser used to access the Services
Advertising Partners
Analytics Partners
Web AnalyticsWeb page interactions
Referring webpage/source through which you accessed the Services
Non-identifiable request IDs
Statistics associated with the interaction between device or browser and the Services
Analytics Partners
Consumer Demographic DataAge / date of birth
Zip code
Service Providers
Parties You Authorize, Access or Authenticate
Geolocation DataIP-address-based location information
GPS data
Service Providers
Parties You Authorize, Access or Authenticate
Biometric DataGenetic data. For a discussion of how we collect, use, and disclose this data, please see the section below titled “Genetic Data.”Service Providers
Parties You Authorize, Access or Authenticate
Health DataVoluntarily-provided data from your electronic medical record
Mental health information
Medical insurance information
Service Providers
Parties You Authorize, Access or Authenticate
Other Identifying Information that You Voluntarily Choose to ProvideIdentifying information in emails or letters you send us or via self-reported questionnaireService Providers
Parties You Authorize, Access or Authenticate

Personal Data

Categories of Sources of Personal Data

We collect Personal Data about you from the following categories of sources:


  • When you provide such information directly to us.
  • When you create an account or use our interactive tools and Services.
  • When you voluntarily provide information in free-form text boxes through the Services or through responses to surveys or questionnaires.
  • When you send us an email or otherwise contact us.
  • When you use the Services and such information is collected automatically.
  • Through Cookies (defined in the “Tracking Tools, Advertising and Opt-Out” section below).
  • If you download our mobile application or use a location-enabled browser, we may receive information about your location and mobile device, as applicable.
  • If you download and install certain applications and software we make available, we may receive and collect information transmitted from your computing device for the purpose of providing you the relevant Services, such as information regarding when you are logged on and available to receive updates or alert notices.

Third Parties:

  • Vendors
  • We may use analytics providers to analyze how you interact and engage with the Services, or third parties may help us provide you with customer support.
  • Healthcare providers
  • At your direction and with your permission and consent we may obtain health data directly from providers and payors.
  • Advertising Partners
  • We receive information about you from some of our vendors who assist us with marketing or promotional services related to how you interact with our websites, applications, products, Services, advertisements or communications.

Our Commercial or Business Purposes for Collecting Personal Data

Providing, Customizing and Improving the Services

  • We may use analytics providers to analyze how you interact and engage with the Services, or third parties may help us provide you with customer support.
  • Providing you with the products, services or information you request.
  • Meeting or fulfilling the reason you provided the information to us, including using Personal Data for personalized care options.
  • Providing support and assistance for the Services.
  • Improving the Services, including testing, research, internal analytics and product development.
  • Personalizing the Services, website content and communications based on your preferences.
  • Doing fraud protection, security and debugging.
  • Carrying out other business purposes stated when collecting your Personal Data or as otherwise set forth in applicable data privacy laws, such as the California Consumer Privacy Act (the “CCPA”).

Marketing the Services

  • Marketing and selling the Services.
  • Showing you advertisements, including interest-based or online behavioral advertising.

Corresponding with You

  • Responding to correspondence that we receive from you, contacting you when necessary or requested, and sending you information about Thatch or the Services.
  • Sending emails and other communications according to your preferences or that display content that we think will interest you.

Meeting Legal Requirements and Enforcing Legal Terms

  • Fulfilling our legal obligations under applicable law, regulation, court order or other legal process, such as preventing, detecting and investigating security incidents and potentially illegal or prohibited activities.
  • Protecting the rights, property or safety of you, Thatch or another party.
  • Enforcing any agreements with you.
  • Responding to claims that any posting or other content violates third-party rights.
  • Resolving disputes.

We will not collect additional categories of Personal Data or use the Personal Data we collected for materially different, unrelated or incompatible purposes without providing you notice.

How We Share Your Personal Data

We disclose your Personal Data to the categories of service providers and other parties listed in this section. Depending on state laws that may be applicable to you, some of these disclosures may constitute a “sale” of your Personal Data. For more information, please refer to the state-specific sections below.

Service Providers. These parties help us provide the Services or perform business functions on our behalf. They include:

  • Hosting, technology and communication providers.
  • Security and fraud prevention consultants.
  • Support and customer service vendors.
  • Product fulfillment and delivery providers.

Advertising partners These parties help us market our services and provide you with other offers that may be of interest to you. They include:

  • Ad networks

Analytics Partners These parties provide analytics on web traffic or usage of the Services. They include:

  • Companies that track how users found or were referred to the Services.
  • Companies that track how users interact with the Services.

Parties You Authorize, Access or Authenticate

  • Third parties you access through the Services, including clinical research sites, laboratories, imaging centers, and other healthcare providers.

Legal Obligations

We may share any Personal Data that we collect with third parties in conjunction with any of the activities set forth under “Meeting Legal Requirements and Enforcing Legal Terms” in the “Our Commercial or Business Purposes for Collecting Personal Data” section above.

Business Transfers

All of your Personal Data that we collect may be transferred to a third party if we undergo a merger, acquisition, bankruptcy or other transaction in which that third party assumes control of our business (in whole or in part). Should one of these events occur, we will make reasonable efforts to notify you before your information becomes subject to different privacy and security policies and practices.

Data that is Not Personal Data

We may create aggregated, de-identified or anonymized data from the Personal Data we collect, including by removing information that makes the data personally identifiable to a particular user. We may use such aggregated, de-identified or anonymized data and share it with third parties for our lawful business purposes, including to analyze, build and improve the Services and promote our business, provided that we will not share such data in a manner that could identify you.

Genetic Data

We will only collect, use, and disclose your Genetic Data with your Informed Consent. When we use the term “Genetic Data” we are referring to genotypic and phenotypic information obtained from analyzing raw sequence data. "Genetic Data" does not include deidentified data.

If you have not provided us with your informed consent, please do not provide us with any Genetic Data.

We collect your Genetic Data in the following ways:

  • From you.
  • From third party sources, including laboratories, companies, and organizations not related to or operated by us that you may use to obtain DNA testing and results. We receive information about your genotypes that is generated by and that you obtain from these third party sources.

With your consent, we use your Genetic Data for the following purposes:

  • To provide the Service. We process your Genetic Data in order to provide our Service, which includes analyzing Genetic Data and to determine whether the data includes the specific genomic biomarkers to meet clinical trial inclusion criteria.

You may revoke your consent for the use of your Genetic Data at any time by contacting us at

We may disclose your Genetic Data as follows:

  • To you.
  • With our service providers, as necessary for them to provide their services to us.
  • With qualified research collaborators, only if you provide your explicit consent.

Thatch will use industry standard security measures to encrypt your Genetic Data both at rest and in transit.

Thatch will not sell, lease, or rent your individual-level information to a third party for research purposes without your explicit consent.

  • We will not share your data with any public databases.
  • We will not provide any person’s data (genetic or non-genetic) to an insurance company or employer.
  • We will not provide information to law enforcement or regulatory authorities unless required by law to comply with a valid court order, subpoena, or search warrant for genetic or Personal Information.

Additionally, state genetic data privacy laws require us to provide you with notice that your deidentified genetic or phenotypic information may be shared with or disclosed to third parties for research purposes in accordance with Part 46: Protection of Human Subjects (commencing with Section 46.101) of Title 45 of the Code of Federal Regulations. However, please note that we will not share with or disclose to third parties your deidentified genetic or phenotypic information for research purposes pursuant to Part 46.

Tracking Tools, Advertising and Opt-Out

The Services use cookies and similar technologies such as pixel tags, web beacons, clear GIFs and JavaScript (collectively, “Cookies”) to enable our servers to recognize your web browser, tell us how and when you visit and use our Services, analyze trends, learn about our user base and operate and improve our Services. Cookies are small pieces of data – usually text files – placed on your computer, tablet, phone or similar device when you use that device to access our Services. We may also supplement the information we collect from you with information received from third parties, including third parties that have placed their own Cookies on your device(s). Please note that because of our use of Cookies, the Services do not support “Do Not Track” requests sent from a browser at this time.

We use the following types of Cookies:

  • Essential Cookies. Essential Cookies are required for providing you with features or services that you have requested. For example, certain Cookies enable you to log into secure areas of our Services. Disabling these Cookies may make certain features and services unavailable.
  • Functional Cookies. Functional Cookies are used to record your choices and settings regarding our Services, maintain your preferences over time and recognize you when you return to our Services. These Cookies help us to personalize our content for you, greet you by name and remember your preferences (for example, your choice of language or region).
  • Performance/Analytical Cookies. Performance/Analytical Cookies allow us to understand how visitors use our Services. They do this by collecting information about the number of visitors to the Services, what pages visitors view on our Services and how long visitors are viewing pages on the Services. Performance/Analytical Cookies also help us measure the performance of our advertising campaigns in order to help us improve our campaigns and the Services’ content for those who engage with our advertising. For example, Google LLC (“Google”) uses cookies in connection with its Google Analytics services. Google’s ability to use and share information collected by Google Analytics about your visits to the Services is subject to the Google Analytics Terms of Use and the Google Privacy Policy. You have the option to opt-out of Google’s use of Cookies by visiting the Google advertising opt-out page at or the Google Analytics Opt-out Browser Add-on at

You can decide whether or not to accept Cookies through your internet browser’s settings. Most browsers have an option for turning off the Cookie feature, which will prevent your browser from accepting new Cookies, as well as (depending on the sophistication of your browser software) allow you to decide on acceptance of each new Cookie in a variety of ways. You can also delete all Cookies that are already on your device. If you do this, however, you may have to manually adjust some preferences every time you visit our website and some of the Services and functionalities may not work.

To explore what Cookie settings are available to you, look in the “preferences” or “options” section of your browser’s menu. To find out more information about Cookies, including information about how to manage and delete Cookies, please visit

Data Security and Retention

We seek to protect your Personal Data from unauthorized access, use and disclosure using appropriate physical, technical, organizational and administrative security measures based on the type of Personal Data and how we are processing that data. You should also help protect your data by appropriately selecting and protecting your password and/or other sign-on mechanism; limiting access to your computer or device and browser; and signing off after you have finished accessing your account. Although we work to protect the security of your account and other data that we hold in our records, please be aware that no method of transmitting data over the internet or storing data is completely secure.

We retain Personal Data about you for as long as you have an open account with us or as otherwise necessary to provide you with our Services. In some cases we retain Personal Data for longer, if doing so is necessary to comply with our legal obligations, resolve disputes or collect fees owed, or is otherwise permitted or required by applicable law, rule or regulation. We may further retain information in an anonymous or aggregated form where that information would not identify you personally.

Personal Data of Children

As noted in the Terms of Use, we do not knowingly collect or solicit Personal Data about children under 13 years of age; if you are a child under the age of 13, please do not attempt to register for or otherwise use the Services or send us any Personal Data. If we learn we have collected Personal Data from a child under 13 years of age, we will delete that information as quickly as possible. If you believe that a child under 13 years of age may have provided Personal Data to us, please contact us at

Other State Law Privacy Rights

California Resident Rights

Under California Civil Code Sections 1798.83-1798.84, California residents are entitled to contact us to prevent disclosure of Personal Data to third parties for such third parties’ direct marketing purposes; in order to submit such a request, please contact us at

If you are a resident of California, you have a right to file a complaint alleging a violation under the GIPA with California’s Attorney General or other applicable state officials. To file a complaint alleging a violation under the GIPA, please contact:

California Attorney General:

  • Webform:
  • Phone number (toll-free in California): (800) 952-5225

District Attorney:

  • Contact information for county district attorneys is available at:

If applicable, you may also file a complaint alleging a violation under the GIPA by contacting the applicable state officials listed below:

  • County counsel authorized by agreement with the district attorney in actions involving violation of a county ordinance;
  • City attorney of a city having a population in excess of 750,000;
  • City attorney in a city and county (for example, city attorneys listed at:; or
  • With the consent of the district attorney, a city prosecutor in a city having a full-time city prosecutor in the name of the people of the State of California.

Nevada Resident Rights

If you are a resident of Nevada, you have the right to opt-out of the sale of certain Personal Data to third parties who intend to license or sell that Personal Data. You can exercise this right by contacting us at with the subject line “Nevada Do Not Sell Request” and providing us with your name and the email address associated with your account. We do not sell Personal Data.

Changes to this Privacy Policy

We’re constantly trying to improve our Services, so we may need to change this Privacy Policy from time to time, but we will alert you to any such changes by placing a notice on the Thatch website, by sending you an email and/or by some other means. Please note that if you’ve opted not to receive legal notice emails from us (or you haven’t provided us with your email address), those legal notices will still govern your use of the Services, and you are still responsible for reading and understanding them. If you use the Services after any changes to the Privacy Policy have been posted, that means you agree to all of the changes. Use of information we collect is subject to the Privacy Policy in effect at the time such information is collected.

Contact Information

If you have any questions or comments about this Privacy Policy, the ways in which we collect and use your Personal Data or your choices and rights regarding such collection and use, please do not hesitate to contact us at:

Phone: +1 512-677-5720
Address: Thatch Health, Inc.
353 Kearny St.
San Francisco, CA 94108 United States