Enrollment Specialist at Thatch
About the role
We're on the lookout for an Enrollment Specialist to join Thatch. This role is vital for our company — you'll spearhead the operational process of streamlining enrollments and payments of Thatch members to national insurance carriers in cases where we’ve not yet built automation. As a member of the Carrier Operations team, you will assist with ensuring that customers are enrolled and paid for with health insurance carriers, interact with our Engineering team to build new operational features, and engage with customers. This role entails consistent communication with customers, external partners, health insurance companies, and nearly every internal Thatch team.
The ideal candidate will be extremely action-oriented, constantly looking for ways to improve processes, and able to operate independently in a continuously evolving environment. The candidate should be comfortable being uncomfortable. There are constantly new challenges arising and the candidate should be comfortable in an environment where they will need to gather and learn information independently.
What you'll do
- Manage a queue of enrollment and payment tasks from Thatch to insurance carriers.
- Engage with the Engineering and Operations teams to build internal and external tools to improve our operational efficiency as we scale.
- Collaborate with our customer facing teams including Sales, Support and Advising to create solutions to address distinct customer needs.
- Balance projects and responsibilities necessary to develop the operations function with ongoing customer needs.
- Learn new things quickly and adapt to new processes often as we refine our workflows.
Background we're looking for
- A Bachelor’s degree and some on-the-job experience (may include internships).
- A strong growth mindset and desire to learn and improve.
- Well-developed organizational and writing skills.
- Ability to think critically and solve complex problems with limited oversight.
- Proven track record of executing on a queue (support queue, tickets, tasks, etc)
Experience we’d be particularly excited about
- A track record of success and recognition in your professional or academic career.
- Experience in the health insurance or benefits space.
What to expect
Our interview process is rigorous and reflects our emphasis on integrity, talent, and drive. From day one, we place trust in our team members, indicative of our confidence in our selection process. Here's what to expect:
- 30 minute Zoom meeting to talk about Thatch, your background, and answer any questions about the role.
- 30-45 minute Zoom meeting to hear more about your experience and how you'd approach working in the role.
- Two 30 minute zooms with additional Thatch teammates to access your skill sets.
- 30 minute Zoom meeting with our founders to discuss your approach to culture and our operating principles.
- Final 30 minute call to answer any outstanding questions.