Join us at Thatch

Enrollment Specialist (Contractor)at Thatch

Help drive the enrollment process for employees using Thatch.

About the role

We’re on the lookout for an Enrollment Specialist to join Thatch. This role is vital for our company — you’ll spearhead the process of manual insurance enrollments for our Thatch members. Your main responsibilities will involve direct interaction with Thatch users, assisting with manual enrollments that are yet to be automated. This role entails consistent communication with customers, health insurance companies, and various stakeholders.

As a founding member of this team, you’ll have the unique opportunity to establish the playbooks, processes, and culture that defines our enrollment team. The ideal candidate will be excited about working with customers, experienced with deconstructing complex problems in a high-ambiguity environment, and incredibly resourceful. This will be a contract role with the potential to grow into a full-time position.

What you’ll do

  • Work closely with Thatch users to support manual enrollments, bridging the gap where automation is not yet available.
  • Engage daily with customers, health insurance companies, and other relevant stakeholders, ensuring a seamless enrollment process.
  • Develop and maintain a meticulous approach to details, staying organized and motivated to achieve high-output results.
  • Bias for action, operating with substantial autonomy and flexibility in your role to shape the processes and culture of the enrollment team.
  • Become a licensed health insurance broker, and maintain your license to support Thatch members. (We’ll help you obtain this!)

Background we’re looking for

  • A bachelor’s degree and some on-the-job experience (may include internships)
  • Experience thriving in a high-paced environment.
  • A strong growth mindset and desire to learn and improve.
  • Well-developed organizational and writing skills.
  • Ability to think critically and solve complex problems with limited oversight.

Experience we’d be particularly excited about

  • A track record of success and recognition in your professional or academic career.
  • Experience in the health insurance or benefits space.

What to expect

We interview rigorously based on integrity, talent, and drive; the trust we display in our teammates from day 1 is a reflection of the confidence we have in this process. We aim to evaluate the things you’ll be doing every day as best we can, and we move quickly — the entire interview process is typically complete within 2 weeks. We will conduct the following interviews:

  • 30 minute Zoom meeting to talk about Thatch, your background, and answer any questions about the role.
  • 45 minute Zoom meeting to hear more about your experience and how you’d approach working in the role.
  • Take home project to assess your functional expertise for the role you’re applying for.
  • 30 minute Zoom meeting with our founders to discuss your approach to culture and our operating principles.

How to apply

Just send an email to jobs@thatch.ai! Include your resume, relevant links (e.g. your website, Linkedin, GitHub, Dribbble — whatever gives us an idea of your past work) and why you're interested in the role.

About Thatch

We’re a fully distributed early stage company using technology to improve the broken finances of healthcare. We’re a happy, friendly, high-velocity team. You can read more on Thatch here.

Thatch Health, Inc. is a financial technology company and is not a bank. Banking services provided by Thread Bank; Member FDIC. Thatch Visa Debit Cards are issued by Thread Bank pursuant to a license from Visa U.S.A. Inc. and may be used everywhere Visa debit cards are accepted.
This website is operated by Thatch Health, Inc. Insurance services are provided by Thatch Health Insurance Services LLC. See Thatch Health Insurance Services LLC insurance licenses.
Insurance services described on this website are provided by Thatch Health Insurance Services LLC and not the Health Insurance Marketplace® website. In offering this website, Thatch Health Insurance Services LLC is required to comply with all applicable federal laws, including the standards established under 45 CFR §§155.220(c) and (d) as well as 45 CFR §155.260 to protect the privacy and security of personally identifiable information. This website may not support enrollment in all Qualified Health Plans (QHPs) being offered in your state through the Health Insurance Marketplace® website. For enrollment support in all available QHP options in your state, go to the Health Insurance Marketplace® website at Healthcare.gov.